ResidentialVPS.com is committed to providing fair and transparent service to all customers.
If a verified technical issue on our end renders a Residential VPS or Residential RDP service completely unusable, you may submit a refund request for consideration.
Refunds will not be granted based on personal preference, business decisions, third-party assessments, or general usage limitations. All refund requests are subject to technical investigation by our team.
A refund may be considered under the following circumstances:
- You are completely unable to log in to your VPS or RDP
- The server has been unresponsive or offline for an extended period
- There are severe, sustained network or performance issues affecting usability
- The service is entirely unusable as delivered
- Our Technical Team has investigated and confirmed the issue is caused by a fault in our infrastructure
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Technical Verification Process
All refund claims are subject to a full investigation by our Technical Support Team before any decision is made. The investigation may include review of:
Server Status Network Performance Connectivity Tests Login Verification System Logs ISP Route Analysis Infrastructure Review
A refund may only be approved if our investigation confirms that the problem originates from a service-side fault. Issues arising from the customer's environment, device, or third-party platforms are not eligible.
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Refund Processing Time
Standard Processing
Within 7 business days of approval
Additional Delays
May occur due to payment processor, bank, or gateway timelines
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Non-Refundable Situations
Refunds will not be issued in any of the following circumstances:
Business & Personal Reasons
- Change of mind or no longer needing the service
- Project completion or business plan changes
- Preference to switch to another provider
- Results not meeting personal expectations
Customer Environment Issues
- Customer's own internet connection problems
- ISP blocks or restrictions on the customer's end
- Firewall or local network configuration issues
- Browser or software compatibility problems
- Customer device issues or misconfiguration
- Limitations in the customer's technical knowledge
Third-Party Platform Issues
- Account restrictions or bans on external websites or marketplaces
- Third-party platform policy changes
- Incompatibility with external services or tools
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Residential Service Disclaimer
Our Residential VPS and Residential RDP services are provided as residential computing environments. We do not sell proxy services, VPN services, anonymous browsing services, or fraud bypass services.
Accordingly, the following are not guaranteed features of our service:
IP Quality Score Fraud Score Trust Score VPN Detection Result Proxy Detection Result Risk Rating Reputation Rating Third-Party Scoring
These scores and ratings are produced by independent third parties and are outside of ResidentialVPS.com's control. They cannot be used as a basis for a refund, dispute, or chargeback.
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Third-Party Website Disclaimer
Many websites publish results related to IP quality, fraud ratings, trust ratings, VPN detection, or proxy detection. These sites do not have direct access to our infrastructure, network, or your actual usage data — they rely on their own algorithms, assumptions, and databases.
Results, scores, reports, screenshots, or assessments from any third-party IP scoring, fraud detection, trust rating, VPN detection, or proxy detection website are not accepted as valid evidence for a refund, dispute, or chargeback request.
If you would like a different location, ISP, or residential assignment, you may request a Replacement instead of a refund.
Replacement Fee
$15 USD (where applicable)
Availability
Subject to resource availability at time of request
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Administrative Charges
In cases where a refund is approved as a goodwill gesture but the issue is not fully attributable to a fault in our infrastructure, an Administrative Processing Fee will apply:
Percentage Fee
20% of the total order value
Whichever amount is greater will apply. Payment gateway fees, currency conversion fees, and transaction fees may also be deducted from the refund amount.
The final decision to approve, partially approve, or deny any refund request rests solely with ResidentialVPS.com. Decisions are based on a comprehensive review of:
Server Logs Network Logs Delivery Records Support Tickets Login Records Technical Investigation Service Usage Records
The written decision issued by ResidentialVPS.com is final and binding. By using our services, you acknowledge and accept this process as part of our service agreement.
