This Chargeback & Dispute Policy exists to ensure that payment concerns, billing questions, and financial disagreements between customers and ResidentialVPS.com are handled in a fair, transparent, and professional manner.
Because Residential VPS, Residential RDP, and other digital services are provisioned and delivered rapidly, real infrastructure, administrative, and operational costs are incurred the moment a service is activated. This policy reflects that reality.
You may submit a Billing Review or Dispute Review request in the following situations:
- A verified duplicate charge (double billing) confirmed by our team
- A confirmed billing error on our end
- A completed order where the service was never delivered
- An approved refund that has been unreasonably delayed
- A verified financial discrepancy caused by an internal error on our part
04
Invalid Chargeback Reasons
The following are not accepted as valid grounds for a chargeback, payment dispute, or payment reversal:
Business & Personal Decisions
- Change of mind or no longer needing the service
- Project completion or change in business direction
- Preference to switch to another provider
- Results not meeting personal expectations
Technical Expectations
- Not achieving desired results on a specific website or platform
- Performance not meeting expectations for a specific use case
- Restrictions or bans imposed by a third-party platform
Customer Environment Issues
- Customer's own internet connection or ISP restrictions
- Firewall, browser, or device compatibility issues
- Customer misconfiguration or technical limitations
Third-Party Ratings & Scoring
IP Quality Score Fraud Score Trust Score Risk Score Reputation Score VPN Detection Proxy Detection Third-Party Reports
05
Unauthorized Payment Claims
We take payment security seriously. However, because our services are provisioned and delivered rapidly, costs such as IP allocation, infrastructure reservation, licensing, and system configuration are incurred immediately upon activation.
The following claims alone are not sufficient grounds for an automatic refund, chargeback, or payment reversal:
- "I did not make this payment"
- "I do not recognize this transaction"
- "My card was used without my knowledge"
- "My card was stolen"
- "A family member or employee made this payment"
- "I do not remember placing this order"
- "I no longer authorize this payment"
ResidentialVPS.com may verify any transaction using order records, billing information, payment data, login history, IP address logs, device information, service activation logs, delivery records, account activity, and support communications. If a payment was successfully completed and service was delivered or activated, we reserve the right to treat the transaction as valid and authorized.
You are solely responsible for the security of your payment card, OTP, verification codes, banking credentials, and account access.
06
Residential Service Clarification
Our Residential VPS and Residential RDP services are provided as residential computing environments. We do not sell proxy services, VPN services, anonymous browsing services, fraud bypass services, or IP reputation services.
Scores, reports, screenshots, or assessments from any third-party detection tool, scoring platform, or reputation website are not accepted as valid evidence for a refund, chargeback, or dispute. These tools do not have access to our infrastructure and their results do not reflect the quality of our service.
07
Chargeback Consequences
If a customer initiates a chargeback without contacting us first, ResidentialVPS.com may take any or all of the following actions:
- Immediate suspension of all associated services
- Account restriction or limitation
- All future orders placed under manual review
- Fraud risk assessment initiated on the account
- Restrictions on future service provisioning
Services will not be reinstated until the dispute is fully resolved and any outstanding balances — including chargeback and processing fees — are settled.
08
Administrative & Processing Costs
Chargebacks and payment disputes generate significant additional costs for ResidentialVPS.com, including:
Payment Processor Dispute Fee Administrative Cost Investigation Cost Documentation Preparation Infrastructure Cost Operational Cost Payment Recovery Cost
Once a digital service has been delivered, these costs are largely non-recoverable. All applicable fees resulting from a chargeback or dispute are the customer's responsibility.
09
Evidence & Documentation
To defend against any dispute or chargeback, ResidentialVPS.com may compile and submit the following to payment processors, card networks, banks, or relevant authorities:
Order Records Invoice Records Payment Records Login Records Delivery Records Support Tickets Email Communications Account Activity Logs IP Logs Device Information Technical Investigation Reports
10
Refund During Active Dispute
If a chargeback or payment dispute is already in progress, no separate refund will be processed for the same transaction while the dispute remains open.
Once the dispute has been resolved, a Billing Review will be conducted where applicable to determine whether any further action is warranted.
The following actions may be classified as Dispute Abuse and will be treated accordingly:
- Filing a chargeback after actively using the service
- Submitting a false fraud or unauthorized payment claim
- Opening multiple disputes for the same transaction or issue
- Initiating a chargeback without first contacting our Support Team
- Attempting a payment reversal after service has been used
Confirmed dispute abuse may result in permanent account termination, refusal of future service, and referral of relevant information to payment processors, financial institutions, or law enforcement where applicable.
Wherever possible, ResidentialVPS.com will work to resolve concerns through the following structured process before any dispute escalates:
1
Support Review
Our support team reviews your concern and gathers initial information.
2
Technical Investigation
Our technical team investigates server logs, connectivity, and infrastructure performance.
3
Billing Investigation
Billing records, invoices, and payment data are reviewed for any discrepancies.
4
Replacement Option
Where applicable, a service replacement may be offered as an alternative resolution.
5
Refund Review
If all other options are exhausted and a verified service-side fault is confirmed, a refund is evaluated per our Refund Policy.
