Service Delivery Policy

Last Updated: July 2026

Site Covered: www.residentialvps.com

Purpose

This Service Delivery Policy clearly defines how Residential VPS, Residential RDP, and related digital services are delivered, activated, accepted, and technically verified by ResidentialVPS.com.

By purchasing our services, you are deemed to have read and agreed to all terms set out in this policy.

Delivery Methods

Depending on the service, location, ISP, availability, and security requirements, delivery may be carried out through any of the following methods:

Instant Delivery Automated Provisioning Semi-Automated Delivery Manual Delivery Manual Verification Delivery

Delivery time may vary based on the method selected and the specific requirements of your order.

Delivery Time

Most Residential VPS and Residential RDP orders are provisioned within minutes. However, additional time may be required in the following situations:

Manual Verification Fraud Review Stock Availability ISP Assignment Location Availability Infrastructure Provisioning Network Configuration High Order Volume

If your order is taking longer than expected, please contact our support team. We will provide an update on the status of your provisioning.

Service Activation

A service is considered delivered and activated when any one of the following conditions is met:

Login credentials have been provided to the customer
VPS or RDP access information has been issued
The service is shown as Active in the Customer Panel
Service provisioning has been completed in our system
Access details have been sent via email to the registered address

Service Acceptance

Successful delivery of login credentials, access details, or service access information to the customer's registered email address or Customer Portal constitutes primary and sufficient proof of service acceptance.

Once our email delivery records, Customer Portal delivery records, or provisioning records confirm that access information has been successfully provided, the service is considered accepted by the customer — regardless of whether the customer actively connects to it.

Delivery Confirmation

ResidentialVPS.com retains the following records as proof of delivery, which may be used in any billing review, dispute, or chargeback proceedings:

Delivery Logs Email Delivery Records Login Records Account Activity Activation Records Provisioning Logs System Logs

Customer Verification

For security and fraud prevention purposes, ResidentialVPS.com reserves the right to conduct the following checks at any time before or after delivery:

Identity verification
Billing verification
Fraud screening
Additional documentation review

Delivery may be delayed until verification is successfully completed. This is a standard security measure and does not indicate any wrongdoing on the customer's part.

Technical Verification Window

After receiving your service, we strongly recommend testing it as soon as possible. If you encounter any technical issues, please report them promptly via a Support Ticket.

All reported issues will be reviewed and investigated by our Technical Team. Early reporting helps us resolve problems faster and ensures accurate investigation.

Verified Technical Issues

The following issues, when confirmed by our Technical Team as originating from our infrastructure, may be classified as verified technical failures:

Login Failure Server Not Accessible Service Not Activated Network Connectivity Failure Severe Internal Performance Issues Infrastructure Failure Server-Side Configuration Failure

Issues Not Considered Delivery Failure

The following situations are not classified as a delivery failure and do not constitute grounds for a refund, replacement, or dispute:

Customer Device Problem Customer Internet Problem ISP Restriction Firewall Restriction Software Compatibility Issue Browser Issue Customer Misconfiguration Third-Party Platform Issue IP Quality Score Result Fraud Score Result VPN Detection Result Proxy Detection Result

Replacement Requests

If you would like a different location, ISP, or residential assignment, you may submit a Replacement Request. Approval depends on the following factors:

Resource availability at the time of request
Technical feasibility for the requested change
Service type and current assignment

A Replacement Fee may apply where applicable. Replacement availability is not guaranteed and is subject to current inventory.

Refund & Delivery Relationship

Completion of service delivery does not automatically create refund eligibility — nor does it automatically forfeit a customer's right to request a refund.

If a verified, service-side technical fault exists after delivery, the matter will be reviewed separately in accordance with our Refund Policy. All refund decisions are governed by that policy.

Abuse Prevention

The following actions may be classified as Delivery Abuse and will be treated accordingly:

Claiming "not delivered" after service has been successfully provisioned
Denying delivery after login credentials have been received and used
Opening a delivery dispute after actively using the service
Submitting false or misleading technical issue reports
Misusing the Replacement Policy

Confirmed delivery abuse may result in account restriction, service termination, and permanent refusal of future service. All delivery records are retained and may be submitted to payment processors or relevant authorities.

Service Availability Disclaimer

We strive to provide the highest quality service; however, we do not guarantee 100% uninterrupted connectivity or continuous availability. Temporary disruptions may occur due to scheduled or emergency maintenance, ISP issues, or infrastructure upgrades.

Our Residential VPS and Residential RDP services operate on residential internet infrastructure, which differs from traditional datacenter or enterprise environments in its operational characteristics and limitations.

USA Residential Services — Additional Factors

For USA-based residential services in particular, temporary or extended disruptions may result from events outside our control, including:

Severe Weather Storms & Hurricanes Tornadoes Flooding Wildfires Power Outages Utility Maintenance Residential ISP Outages Local Network Failures Municipal Infrastructure Work Emergency Repairs Force Majeure Events

When residential infrastructure issues arise, resolution may depend on the relevant residential ISP, utility provider, or local infrastructure authority — and may take longer than a typical datacenter incident. Customers acknowledge that residential service recovery timelines can differ from enterprise environments.

Service interruptions caused by residential infrastructure issues, natural disasters, utility failures, ISP outages, or force majeure events will not be classified as a Service Delivery Failure, Refund Eligibility, Chargeback Justification, or Contract Breach.

Final Authority

ResidentialVPS.com holds final authority over all matters relating to service delivery, service acceptance, delivery confirmation, technical verification, replacement eligibility, and delivery disputes. All decisions are based on a comprehensive review of:

Delivery Records Login Records Service Logs Activation Records Support History Technical Investigation Reports System Logs

The written decision issued by ResidentialVPS.com is final and binding. By purchasing our services, you acknowledge and accept this authority as part of your service agreement.